The CDWS Policy for complaints, grievances, and suggestions

The CDWS Policy for complaints, grievances, and suggestions

As the CDWS constantly aim to have open channels of communication with tourists, members, and employees working in the sector, the chamber has assigned a committee responsible for receiving and handling the complaints, grievance, and suggestions shared with the CDWS.   

The committee will be responsible to analyze the complaints, identify the current challenges facing the sector and find radical solutions for them.   

Accordingly, the CDWS has developed a new complaint policy that ensures that it is easy and accessible for all the users to share their complaints and suggestions and to follow up on them.  


Who is entitled to communicate with us:  

    • The CDWS receives complaints, grievance requests, and suggestions from the tourists, members, and employees working in the sector, as long as the matter is within the CDWS’ authority and administration.  


    Types of complaints can include (but are not limited to):  

        • Safety-related complaints.  
        • The quality level of the provided service.  
        • The ethical standards of the employees of the sector.  
        • The satisfaction of the practitioners/ visitors with the provided service.  
        • Environmental issues, which may include any environmental violations or harm to the marine life of the Red Sea.  
        • Overfishing.  

        How to share your communication with the CDWS:  

          

        Time-frame for responding to the requests:  

        You should receive the reply by e-mail from [email protected], in the following time frame:  

        • Two business days from the day of submitting your request (in case it does not fall under the CDWS’ authority or administration), and it will include a recommendation on where to direct your request -if applicable-.   
        • Three business weeks from the day of submitting the request (in case it falls under the CDWs’ authority and administration), and it will include the response and the action taken-if any-.

        The CDWS Policy for complaints, grievances, and suggestions 's photos