The CDWS investigates any submitted complaints concerning the violation of the operation standards or the safety standards, in case the violation is proven, the prescribed penalties will be imposed on the violator(s) after the approval of the Board of Directors.


In case of an accident during diving or water sports activities or a swimming accident located inside a hotel, the CDWS inspects and investigates to know the circumstances of the accident and the causes and to provide the concerned authorities with a technical opinion about the situation. Evaluating if there is any lack of compliance with the needed standards. 

In order to report a complaint or a violation, ensure to provide as much information as possible, scan the QR code to fill the needed form, or visit the feedback/complaint page.